崗位職責(zé)：
Represent Microsoft and communicate with APJ Microsoft Cloud customers, mostly Malaysia customers.
Manage relationships with multiple customers, partners and collaborate with MS people;
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with issues to help customers achieve MS Cloud products deployment and customer satisfaction;
Drive active users on Microsoft Cloud products;
Document incidents, report customer suggestions and issues to Microsoft.
　
崗位要求：
Excellent Bahasa;
Fluent English written and oral skills (CET 6 or equivalent);
Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products, O365 technical background is a plus;
Good understanding of Malaysia culture, ability and patience to serve Malaysia customers;
Ability to do file localization;
Good grammar and spelling in written communications;
Ability to multitask among multiple customers and applications;
Ability to work with complex procedures and program guidelines;
Patience and Empathy in customer interactions;
Active listening skills;
Inbound customer service skillset in field of software technologies;

上海微創(chuàng)軟件，作為中國領(lǐng)先的ITO和BPO服務(wù)提供商，多年來持續(xù)為眾多行業(yè)領(lǐng)先公司提供專業(yè)的技術(shù)和服務(wù)解決方案，所涵蓋的領(lǐng)域包括高科技、通信、制造業(yè)和分銷與零售業(yè)。

2002年，微軟公司與上海市政府共同投資創(chuàng)立微創(chuàng)軟件，目前全球共有11處主要的運營中心，其中在中國有7處，分別位于上海、北京、深圳、蘇州、北海、重慶與常州，另有4處國際分公司位于美國西雅圖、日本東京、大阪和歐洲瑞典。微創(chuàng)的客戶遍布全球，其中外國客戶包括美國的微軟、英特爾、惠普、DSM、Wal-Mart和Atheros公司等，中國的客戶有中國電信、中國移動、華為、聯(lián)想、盛大網(wǎng)絡(luò)等。微創(chuàng)軟件同時也是微軟在中國的最佳VAR和LAR之一。

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